FAQ's

How long till I get my order?

 

Some items are made to order and others we may already have made up, therefore dispatch from order will normally be 1-3 days we will contact you to let you know when item will be posted.

Our current delivery service is Royal Mail, we do not normally have any issues with them but if your item does not make it we follow there policy and they will issue full refund once the agreed time has passed, with proof of postage which we will provide and completion of there form which we can also provide.  Please note this is extremely rare.

 

What are wax melts?

 

Wax melts are wickless scented pieces of wax that are melted in a warmer to release the fragrance held within. They come in various shapes and are gradually warmed in a wax warmer to melt the wax and fill your home with hours of scent. Unlike candles, the wax does not evaporate; only the scent dissipates. Once you can no longer smell the fragrance, you can soak up your used wax and start a new scent. 

 

When can I use my wax melts?

 

Ideally wax melts should cure for minimum of 2 days before use so when you receive your item go ahead and enjoy.  To get the best scent throw it may be best to wait a week or more, but this is personal preference and can be hard when they smell so good!

 

 

How long do wax melts last?

 

This varies depending on the type of burner you use, and the fragrance of the wax melt, with our wax melts you should get the minimum of 2 burns (normally 4 hours each) but has been known to last much longer 4 - 5 in some cases.

 

How do I use a wax melt?

 

Place your chosen wax melt into the dish of your wax warmer and allow it to melt and release its scent. Do not add water, or anything else to the dish.

 

How do I clean my burner?

 

Once you have finished with a wax melt use cotton wool or kitchen towel and put residue in the bin and clean the dish (do not put down the drain).  Do not do this while burner is still lit, and wax is hot.

 

What is a wax warmer (burner)?

 

There are 2 main type of wax warmer; tealight and electric.

 

Tea light warmers are most common and are usually ceramic with a bowl/dish above a tea light candle. These are sometimes confused with oil burners. The main differences between wax and oil burners are the size of the dish and distance from the top of the tealight and the dish. Wax warmers have larger bowls/dishes on top and the dish is further away from the tealight flame. This is to ensure the wax is warmed not burned.  Most Oil burners can be used for wax melts but check with supplier, they will normally state in the guidance that it was supplied with if it can be used for melts as well. If you are ever unsure contact your wax warmer supplier.

 

Electric warmers are flameless and are powered by electricity. These can include small plug in warmers or warmers that come with a cord.

 

What is the best wax warmer?

 

This completely personal preference, it all depends on your circumstances. Tea light warmers get hotter than electric so give off a stronger scent throw. This does however mean that wax doesn't last as long as it would in an electric warmer.

 

Neither should be left unattended or in reach of children and pets.  Tea lights are a naked flame so care to be taken when in use.

 

What does Vegan and Cruelty Free mean?

 

We do not make our own fragrances, so we take care to only use suppliers that sell Vegan and Cruelty Free fragrances and Dye’s.

 

Wax we tend to use is 100% Soy it is a natural, renewable and biodegradable wax that burns slowly and cleanly.  Some soy waxes are a paraffin soy blend which we do not use.   However, we are mindful of the environment and soybeans have an environmental impact and always looking to test more sustainable wax including other new natural plant based.

We also may use bio glitter; this is both environmentally friendly and vegan friendly

 

We do not currently add mica to our products, we may look at using a synthetic alternative in the future if proves both environmentally friendly and cruelty free.

 

Is our packaging Environmentally Friendly?

 

The majority of our suppliers no longer use single use plastics or plastic packaging and we continue to look to eliminate it.

 

We do not supply our products in plastics, instead opting for a glassine bags (Glassine paper is 100% recyclable and biodegradable) which is an environmentally friendly and sustainable alternatives to plastics, films, and foils.

 

As our product ranges evolves different packaging may be used, but we will seek to use biodegradable and recyclable plastic alternatives.

 

We pack in shredded and paper-based products.  On occasion we may reuse plastics sent to us from further down the supply chain to get the most uses before it is recycled.

 

We also sell items from third parties while we try to reduce unsustainable single use materials they may appear.

 

We do use clear packing tape to seal boxes and are moving to a recycled alternative.

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